Returns & Exchanges

At Winc, we want you to love every bottle you open, which is why we offer a 100% satisfaction guarantee on all our curated selections. If a bottle doesn't meet your expectations, we will gladly issue a credit to your account so you can find something you truly enjoy.

Return Process

• 1.
  Contact Support

  Reach out to our Concierge team within 30 days of delivery via email or live chat to report an issue with your order.

• 2.
  Provide Feedback

  Tell us what you didn't like about the specific wine so our sommeliers can update your flavor profile for better future recommendations.

• 3.
  Receive Credits

  Once approved, we will instantly apply Winc credits to your account equivalent to the value of the unsatisfactory bottle.

• 4.
  Recycle or Share

  Since we cannot accept physical returns of alcohol due to legal regulations, please feel free to use the remaining wine for cooking or dispose of the bottle responsibly.